Frequently Asked Questions: Great & Powerful

yellow brick road
Dorothy's shoes

“There’s no place like home. There’s no place like home. There’s no place like home.”

Take a deep breath and follow Dorothy’s approach when she desperately wanted to return to Kansas. Rather than “there’s no place like home,” your phrase to repeat three times (and make your mantra) is:

I will keep my website fresh

Evolving as your business grows and changes, your website should be a living thing. The changes may be minor or more substantial, mirroring the expansion of your business and where you are in your business’ lifecycle.

Like a small tree in a dense forest, your website can be easily overlooked. Potential customers rely on online searches to find virtually everything today, and search engines use complex and ever-shifting algorithms to determine which sites to serve up in search results. Newer sites and those without robust content don’t rank as well. To attract the attention of search engines, become more visible to potential customers and grow your business, deliberate and consistent efforts are needed — both for your website and your entire online presence.

Ease on down, ease on down the road

Getting into the rhythm of forward motion with your business development, consider whether you’re ready to take some of the following steps:

  • Graduate from a single page or starter website to a professionally developed site
  • Expand your About page to include client case studies or your great new headshot
  • Improve your credibility with an online reviews app or a testimonials display widget
  • Integrate with an analytics platform to track your site traffic, referrals and visitor data
  • Launch a blog with subscribe functionality to receive notifications of new posts
  • Offer online registration for your speaking events, webinars or workshops
  • Refine, bolster or package your service offerings
  • Become more accessible through online chat or an appointment scheduling app
  • Develop downloadable content such as a resource guide or eBook
  • Expand your eCommerce capability with an integrated shopping cart

FAQs – signposts along the yellow brick road

Let’s say your business has been around for a while and you’ve already tackled many of the above initiatives. A key next step in your website’s evolution involves optimizing your website for search. Adding original, fresh and pertinent content provides positive signals to search engines that your site is relevant and credible.

To get started, think about questions a target customer might ask and consider how your business supports the implied needs. Then craft both the frequently asked question and a succinct, well-articulated response — with customer-centric, understandable phrasing void of tech speak.

Posing a question in a customer’s voice offers dual benefits: first, it increases likelihood of your site ranking in search results for that phrase and second, it provides practical information to a promising lead who searches on the query.

As the leader of your business, developing a list of frequently asked questions should be a pretty straightforward endeavor. While some frequently asked questions involve practical matters such as the working relationship between the client and the company or returns processing for purchased goods, your FAQs have a higher purpose. They demonstrate that you have the skills and solutions to overcome your customers’ problems or frustrations.

Not sure where to start? Seize the opportunity to offer useful guidance and information by anticipating and responding to a customer’s needs — before they even ask the question. Take a peek at those service packages you’ve painstakingly developed and consider how you can repurpose them into frequently asked questions.

Once you’ve added the FAQs, what’s next? Gather your courage and raise the bar on your off-page SEO by repurposing those FAQs into status updates for use on social media. You’ll be over the rainbow in no time.



  1. Jacqueline Franklin

    I will keep my website fresh in 2018!

    1. Online Amplify (Post author)

      Resolution in place! Kudos to you!


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